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Returns & Exchanges

Customer Satisfaction

Your satisfaction is of utmost importance to us! Return any unsatisfactory item, in new conditions, within 30 days of the delivery date for credit to your account/credit card, exchange, or adjustment minus shipping costs. After this date the manufacturers' warranty applies. Regular shipping charges apply on all returns and exchanges. Please see instructions for returning merchandise listed below.

With all returns, please include your name, shipping address, phone number, email address (if available), a copy of your invoice or receipt, and an explanation of what you want done with your return (ie. refund your credit card, exchange for another item, etc.)

Please insure all returned goods for the full retail price. We cannot be responsible for items which are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured Parcel Post to: 46982 Mindy St, Tea, SD 57064. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the Post Office we suggest delivery confirmation with a signature required.

Have questions or need help? Email or call us at 605-368-9872 or sales@filletmaker.com    

Return/Exchange Form

Please fill out the form below and mail with your return.

Download Return/Exchange Form here

Reporting Damaged Goods or Lost Shipment

Please email us or call us at 605-368-9872 in case of damaged or lost shipments.

Your Privacy is Protected

Protecting your personal information and privacy is very important to us. We hate spam! FilletMaker does not sell or rent out our customers' names, addresses or email addresses to anyone. We send out email notifications on shipments, products, special promotions, etc. from time to time.